Payment Policy

PAYMENT POLICY / POLÍTICA DE PROCESAMIENTO DE PAGOS
Effective Date / Fecha de Vigencia: April 1, 2026 / 01 de abril de 2026

PAYMENT POLICY

1. Overview

This Payment Policy explains how payments are processed when you make a purchase from Lolee Boutique. It outlines accepted payment methods, authorization procedures, billing practices, and transaction security standards.

This policy applies to all purchases made through our website:

https://loleeboutique.com

By placing an order, you agree to comply with the terms outlined in this policy.

2. Accepted Payment Methods

We accept the following secure payment methods:

Credit Cards (Visa, Mastercard, American Express, Discover)
Debit Cards
PayPal
ATH Móvil
Klarna (available for eligible purchases)
Shop Pay

All payments must be successfully authorized before an order can be processed or shipped.

We reserve the right to modify accepted payment methods at any time without prior notice.

3. Payment Authorization

When you place an order, your payment method will be authorized to confirm that sufficient funds are available.

Authorization may occur immediately at checkout.

We reserve the right to:

Cancel any order that fails payment authorization
Hold an order for verification purposes
Request additional information to verify payment identity

Orders will not be processed until payment authorization is completed.

4. Billing Information

Customers are responsible for providing accurate billing information, including:

Full name
Billing address
Payment details
Contact information

Providing incorrect or incomplete billing information may result in:

Payment rejection
Order delay
Order cancellation

We reserve the right to cancel any order suspected of fraudulent activity.

5. Currency

All transactions are processed in:

United States Dollars (USD)

If you are using an international payment method, your financial institution may apply:

Currency conversion fees
International transaction fees

These fees are not controlled by Lolee Boutique.

6. Payment Security

We take payment security seriously.

All payments are processed using secure, encrypted payment gateways that comply with industry security standards, including:

SSL (Secure Socket Layer) encryption
PCI-DSS compliance (Payment Card Industry Data Security Standards)

We do not store full credit card numbers on our servers.

Payment information is handled securely by trusted third-party payment providers.

7. Fraud Prevention and Verification

To protect our customers and business operations, we reserve the right to review and verify transactions.

Orders may be delayed or canceled if:

Payment information cannot be verified
Billing and shipping information do not match
The transaction is flagged by fraud detection systems
Suspicious or unusual activity is detected

We may request additional documentation, including:

Government-issued identification
Proof of billing address
Payment confirmation

Failure to provide verification when requested may result in order cancellation.

8. Order Confirmation

After a successful payment, you will receive:

Order confirmation email
Payment confirmation
Receipt for your transaction

If you do not receive confirmation within a reasonable time, please contact us.

9. Payment Errors

If a payment error occurs, including:

Duplicate charge
Incorrect charge
Payment processing issue

You must notify us within:

48 hours

We will investigate and resolve the issue as quickly as possible.

10. Chargebacks and Payment Disputes

Customers agree to contact Lolee Boutique before initiating a chargeback or dispute with their bank or payment provider.

Unauthorized chargebacks may result in:

Account restrictions
Order cancellation
Refusal of future transactions
Additional administrative review

We reserve the right to provide transaction documentation to financial institutions to resolve disputes.

11. Taxes

Applicable sales tax will be calculated at checkout based on the shipping location and local tax regulations.

For orders shipped to Puerto Rico, the applicable tax rate may include:

11.5% combined state and municipal tax

Tax rates are subject to change in accordance with government regulations.

12. Payment Processing Time

Payments are typically processed immediately at checkout.

However, in some cases, payment processing may take:

1 to 2 business days

This may depend on:

Payment provider
Bank verification
Fraud prevention review

Orders will not be shipped until payment has been successfully processed.

13. Refund Processing

Refunds, when approved, will be issued to the original payment method.

Refund processing time may vary depending on the payment provider.

Typical refund timelines:

Credit or debit cards: 5 to 10 business days
PayPal: 3 to 5 business days
Klarna: According to Klarna policies
ATH Móvil: According to ATH Móvil processing timelines

We are not responsible for delays caused by financial institutions.

14. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time.

Changes will be posted on this page with the updated effective date.

15. Contact Information

For payment-related questions, please contact:

Lolee Boutique
Ave Buen Samaritano 12-A
Plaza Baez Suite 1
Guaynabo, Puerto Rico 00966

Phone: 787-430-7333
Email: loleeofficial@gmail.com

POLÍTICA DE PROCESAMIENTO DE PAGOS

1. Descripción General

Esta política describe cómo se procesan los pagos cuando realiza una compra en Lolee Boutique.

Aplica a todas las compras realizadas en:

https://loleeboutique.com

2. Métodos de Pago Aceptados

Aceptamos los siguientes métodos de pago:

Tarjetas de crédito (Visa, Mastercard, American Express, Discover)
Tarjetas de débito
PayPal
ATH Móvil
Klarna
Shop Pay

El pago debe completarse antes de procesar o enviar cualquier pedido.

3. Autorización de Pagos

Al realizar una compra, su método de pago será autorizado para verificar la disponibilidad de fondos.

Nos reservamos el derecho de:

Cancelar pedidos que no puedan ser autorizados
Retener pedidos para verificación
Solicitar información adicional

4. Seguridad de Pagos

Todos los pagos se procesan mediante sistemas seguros que utilizan:

Encriptación SSL
Estándares de seguridad PCI

No almacenamos números completos de tarjetas de crédito en nuestros servidores.

5. Prevención de Fraude

Podemos revisar y verificar transacciones para proteger a nuestros clientes y negocio.

Podemos cancelar pedidos si:

Se detecta actividad sospechosa
La información de pago no puede verificarse
Existe riesgo de fraude

6. Impuestos

El impuesto aplicable se calcula automáticamente al finalizar la compra.

Para pedidos en Puerto Rico, el impuesto puede incluir:

11.5%

7. Reembolsos

Los reembolsos aprobados se procesarán al método de pago original.

El tiempo de procesamiento depende del proveedor de pago.

8. Cambios a esta Política

Podemos actualizar esta política en cualquier momento.

9. Información de Contacto