Return and Refund Policy

RETURN AND REFUND POLICY / POLÍTICA DE DEVOLUCIONES Y REEMBOLSOS
Effective Date / Fecha de Vigencia: April 1, 2026 / 01 de abril de 2026

RETURN AND REFUND POLICY

1. Overview

At Lolee Boutique, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns, exchanges, store credits, or refunds may be granted.

This policy applies to all purchases made through our website:

https://loleeboutique.com

By placing an order with us, you agree to the terms outlined in this policy.

2. Return Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

Item must be returned within 14 days from the delivery date
Item must be unused and in original condition
Item must have all original tags attached
Item must be free of stains, odors, damage, or signs of wear
Item must be returned in its original packaging when applicable

We reserve the right to deny any return that does not meet these requirements.

3. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Sale or clearance items
Accessories (including jewelry, hair accessories, and similar items)
Undergarments, bodysuits, or intimate apparel
Swimwear
Items marked as Final Sale
Gift cards
Customized or special-order items

These restrictions are in place for hygiene and inventory protection reasons.

4. Exchanges

We offer exchanges for eligible items.

Exchanges may be requested for:

Different size
Different color
Store credit
Product of equal or greater value (customer pays difference)

All exchanges are subject to product availability.

If the requested item is not available, store credit may be issued.

5. Refunds

Refunds are not guaranteed and may be issued only under the following circumstances:

Defective or damaged item
Incorrect item received
Order canceled before shipment
Approved return that meets all policy conditions

Refunds will be issued to the original payment method unless otherwise determined by the store.

Processing time for refunds:

5 to 10 business days after the returned item is received and inspected.

Shipping fees are non-refundable unless the error was caused by our store.

6. Store Credit

Store credit may be issued in place of a refund at our discretion.

Store credit:

Has no cash value
Cannot be transferred to another person
Cannot be exchanged for cash
May have an expiration date if required by law or promotional terms

Store credit is commonly issued for:

Returns that meet policy conditions
Exchanges when the requested item is unavailable
Approved return requests

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within:

48 hours of delivery

Please provide:

Order number
Photos of the item
Photos of the packaging

Failure to report issues within this timeframe may result in denial of replacement or refund.

We reserve the right to request the return of the item before issuing a replacement or refund.

8. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

The item received was defective
The wrong item was shipped
The return was approved due to an error on our part

We recommend using a trackable shipping method.

We are not responsible for lost return shipments.

9. Return Processing

Once your return is received, it will be inspected to verify compliance with this policy.

After inspection:

Approved returns will be processed
Refunds or store credits will be issued
Exchanges will be shipped when applicable

Processing time:

3 to 5 business days after receipt of the returned item.

10. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process.

We reserve the right to cancel any order due to:

Suspected fraud
Inventory errors
Pricing errors
Payment issues

11. Refused Deliveries

If a package is refused or not accepted by the customer:

Shipping costs are non-refundable
Return shipping costs may be deducted from the refund
Restocking fees may apply

12. Chargebacks and Disputes

Customers agree to contact Lolee Boutique before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in:

Account restrictions
Denial of future purchases
Additional administrative fees

We reserve the right to provide documentation to payment processors to resolve disputes.

13. Policy Abuse

We reserve the right to refuse returns, refunds, or exchanges in cases of suspected abuse, including:

Excessive return activity
Worn or used merchandise
Fraudulent claims
Violation of store policies

14. Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice.

Changes will be posted on this page with the updated effective date.

15. Contact Information

For return or refund requests, please contact:

Lolee Boutique
Ave Buen Samaritano 12-A
Plaza Baez Suite 1
Guaynabo, Puerto Rico 00966

Phone: 787-430-7333
Email: loleeofficial@gmail.com

POLÍTICA DE DEVOLUCIONES Y REEMBOLSOS

1. Descripción General

En Lolee Boutique, la satisfacción del cliente es importante para nosotros. Esta política describe las condiciones bajo las cuales se pueden aprobar devoluciones, cambios, créditos en tienda o reembolsos.

Esta política aplica a todas las compras realizadas en:

https://loleeboutique.com

2. Elegibilidad para Devoluciones

Para ser elegible para una devolución o cambio, el artículo debe:

Ser devuelto dentro de 14 días desde la fecha de entrega
Estar sin uso y en condiciones originales
Tener todas sus etiquetas originales
No presentar manchas, olores o señales de uso
Estar en su empaque original cuando aplique

Nos reservamos el derecho de rechazar devoluciones que no cumplan estos requisitos.

3. Artículos No Retornables

Los siguientes artículos son venta final y no pueden devolverse:

Artículos en oferta o liquidación
Accesorios (incluyendo joyería y accesorios para el cabello)
Ropa interior o prendas íntimas
Trajes de baño
Artículos marcados como Venta Final
Tarjetas de regalo
Productos personalizados

4. Cambios

Se pueden solicitar cambios por:

Talla
Color
Crédito en tienda
Otro producto de igual o mayor valor

Todos los cambios están sujetos a disponibilidad.

5. Reembolsos

Los reembolsos pueden otorgarse únicamente en los siguientes casos:

Artículo defectuoso
Artículo incorrecto
Pedido cancelado antes del envío
Devolución aprobada que cumple con la política

Tiempo de procesamiento:

5 a 10 días laborables después de recibir el artículo.

Los costos de envío no son reembolsables, excepto cuando el error fue causado por la tienda.

6. Crédito en Tienda

El crédito en tienda:

No tiene valor en efectivo
No es transferible
No puede cambiarse por dinero

7. Artículos Dañados o Incorrectos

Debe reportar el problema dentro de:

48 horas después de la entrega

Se requerirán fotos del producto y del empaque.

8. Costos de Envío de Devoluciones

El cliente es responsable de los costos de envío de la devolución, excepto cuando el error sea responsabilidad de la tienda.

9. Cancelaciones

Los pedidos solo pueden cancelarse antes de ser enviados.

Una vez enviado el pedido, debe seguir el proceso de devolución.

10. Cambios a la Política

Nos reservamos el derecho de modificar esta política en cualquier momento.

11. Información de Contacto