Shipping Policy

SHIPPING POLICY / POLÍTICA DE ENVÍOS
Effective Date / Fecha de Vigencia: April 1, 2026 / 01 de abril de 2026

SHIPPING POLICY

1. Overview

Thank you for shopping at Lolee Boutique. This Shipping Policy outlines how orders are processed, shipped, and delivered. Our goal is to provide a reliable and transparent shipping experience while protecting both our customers and our business operations.

This policy applies to all purchases made through our website:

https://loleeboutique.com

2. Order Processing Time

Orders are typically processed within:

1 to 3 business days

Processing time refers to the time required to prepare your order before shipment. Processing does not include shipping transit time.

Orders are processed only during business hours:

Tuesday to Saturday
10:00 AM – 5:00 PM (Atlantic Standard Time)

Orders placed outside business hours, on Sundays, Mondays, or holidays will be processed on the next business day.

During peak periods such as sales events, holidays, or high order volume, processing times may be extended.

3. Shipping Methods

We currently offer the following delivery options:

Standard Shipping
Local Delivery (when available)
Store Pickup

Available shipping methods and costs will be displayed at checkout before completing your purchase.

4. Shipping Locations

We ship to:

Puerto Rico
United States

We do not currently ship internationally unless explicitly stated on the website.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect addresses.

5. Shipping Rates

Shipping costs are calculated at checkout based on:

Delivery location
Shipping method selected
Order weight and size
Promotional offers (if applicable)

We reserve the right to modify shipping rates at any time without prior notice.

Free shipping promotions, when offered, apply only to qualifying orders and may be subject to minimum purchase requirements.

6. Estimated Delivery Time

Delivery times vary depending on the shipping method and destination.

Typical delivery estimates:

Puerto Rico:
2 to 5 business days

United States:
3 to 7 business days

These delivery times are estimates only and are not guaranteed.

Delivery times may be affected by:

Weather conditions
Carrier delays
High shipping volume
Holidays
Natural disasters
Incorrect address information

We are not responsible for delays caused by shipping carriers or events beyond our control.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes:

Tracking number
Carrier information
Shipment details

Customers are responsible for monitoring tracking updates and coordinating delivery with the carrier when necessary.

8. Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the carrier, responsibility for delivery is transferred to the shipping provider.

Lolee Boutique is not responsible for:

Lost packages
Stolen packages
Delayed deliveries
Packages marked as delivered by the carrier
Delivery issues caused by incorrect shipping information

If your package is lost or delayed, please contact the shipping carrier directly using your tracking number.

We may assist in filing a claim with the carrier when appropriate.

9. Incorrect or Undeliverable Addresses

If a package is returned to us due to:

Incorrect address
Incomplete address
Failed delivery attempts
Refused delivery

The customer will be responsible for:

Reshipping fees
Additional delivery charges

We reserve the right to cancel and refund the order minus shipping and handling costs.

10. Damaged Items

If you receive a damaged item, you must notify us within:

48 hours of delivery

Please provide:

Order number
Photos of the damaged item
Photos of the packaging

Failure to report damage within this timeframe may result in denial of replacement or refund.

We reserve the right to request the return of damaged merchandise before issuing a replacement or refund.

11. Delivery Responsibility

Customers are responsible for ensuring that:

Someone is available to receive the package
The delivery location is secure

We are not responsible for packages left unattended after delivery confirmation by the carrier.

12. Store Pickup

Customers who select store pickup will receive notification when the order is ready.

Pickup requirements:

Valid identification
Order confirmation

Orders not picked up within:

14 days

may be canceled or restocked at our discretion.

13. Local Delivery

Local delivery may be available for select locations.

Delivery conditions may include:

Delivery window scheduling
Additional delivery fees
Geographic restrictions

Specific delivery details will be provided at checkout when this option is available.

14. Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy at any time.

Changes will be posted on this page with the updated effective date.

15. Contact Information

For questions regarding shipping, please contact:

Lolee Boutique
Ave Buen Samaritano 12-A
Plaza Baez Suite 1
Guaynabo, Puerto Rico 00966

Phone: 787-430-7333
Email: loleeofficial@gmail.com

POLÍTICA DE ENVÍOS

1. Descripción General

Gracias por comprar en Lolee Boutique. Esta Política de Envíos describe cómo se procesan, envían y entregan los pedidos.

Esta política aplica a todas las compras realizadas en:

https://loleeboutique.com

2. Tiempo de Procesamiento

Los pedidos generalmente se procesan dentro de:

1 a 3 días laborables

El tiempo de procesamiento no incluye el tiempo de entrega.

Horario de procesamiento:

Martes a Sábado
10:00 AM – 5:00 PM

Pedidos realizados fuera del horario laboral o en días feriados se procesarán el próximo día laborable.

3. Métodos de Entrega

Ofrecemos:

Envío estándar
Entrega local (cuando esté disponible)
Recogido en tienda

Los métodos disponibles se mostrarán al momento de realizar la compra.

4. Zonas de Envío

Realizamos envíos a:

Puerto Rico
Estados Unidos

El cliente es responsable de proporcionar la dirección correcta.

5. Costos de Envío

Los costos de envío se calculan al finalizar la compra y pueden variar según:

Ubicación
Método de envío
Peso y tamaño del paquete

Podemos modificar tarifas de envío en cualquier momento.

6. Tiempos de Entrega Estimados

Puerto Rico:
2 a 5 días laborables

Estados Unidos:
3 a 7 días laborables

Los tiempos de entrega son estimados y no garantizados.

7. Paquetes Perdidos o Robados

Una vez el paquete es entregado al transportista, la responsabilidad de la entrega recae en el proveedor de envío.

Lolee Boutique no es responsable por:

Paquetes perdidos
Paquetes robados
Retrasos en la entrega
Paquetes marcados como entregados

8. Dirección Incorrecta

Si un pedido es devuelto debido a una dirección incorrecta o incompleta, el cliente será responsable de los costos de reenvío.

9. Artículos Dañados

Debe reportar artículos dañados dentro de:

48 horas después de la entrega

Se requerirán fotos del producto y del empaque.

10. Recogido en Tienda

Debe presentar identificación y confirmación del pedido.

Pedidos no recogidos dentro de:

14 días

pueden ser cancelados.

11. Cambios a la Política

Podemos actualizar esta política en cualquier momento.

Los cambios se publicarán en esta página con la fecha actualizada.

12. Información de Contacto